Account Manager

Job Identification Number

712

Location

Philadelphia or Boston

Salary

Commensurate

Job Type

Permanent

Job Category

Educational Technology


Overview

Essential Job Functions:

  • Manage and grow business relationships with existing customers.
  • Maintain regular contact and communication
  • Identify and address customer needs and expectations
  • Notify customers of subscription renewal and consult on purchasing options
  • Prepare renewal and expansion purchasing proposals, then follow to closure
  • Seek referrals through existing customer network
  • Manage sales process with selected school level new business prospects.
  • Research probable purchasers of products
  • Introduce company to new prospects over the phone to create awareness/interest
  • Deliver product demonstrations to individuals and committees via webinar
  • Work with school-level staff to build support for purchase
  • Develop proposals and other professional communications
  • Qualify inbound leads;
  • Coordinate customer and colleague calendars to maximize productivity
  • Collect customer data and case study success stories
  • Collaborate with aligned Implementation Manager.
  • Communicate customer implementation support needs
  • Collaborate on plans to drive long-term success, product use and customer satisfaction
  • Communicate and coordinate customer training needs and calendar

Required Skills & Qualifications:

  • Minimum of a Bachelor’s degree, or equivalent experience.
  • 3+ years of inside sales or customer service experience ideally to pre-K – 12 school districts, and preferably a technology and curriculum (reading) based product
  • Proven success in high-volume, deadline-driven environment
  • Demonstrated ability to uncover client needs and propose solutions to ensure customer satisfaction
  • Track record of goal attainment in selling or providing customer service.
  • Proficient use of computer software, specifically sales planning, forecasting and tracking tools, such as Salesforce.com and Microsoft Windows, Word, Excel, Outlook , PowerPoint.
  • Strong analytical, speaking, writing, and presenting skills

Limited ability to travel overnight – approximately 10%